Exchanges & Returns
All cancellations for our regular daily delivery service should be done at least 2 working days before your programme is scheduled to commence. This may be done via email or contacting the office during regular working hours.
We regret that we cannot offer refunds after this time but credits may be issued for later use and must be used within 12 months.
Any requests for a refund will be subject to a 50% cancellation fee of the total amount outstanding and must be done within 24 hours of placing the order.
We do not offer refunds after 24 hours of processing your order. If you wish to cancel your order and contact us within 24 hours of placing your order, we are able to provide 50% of the total order value as a refund.
We will hold your order for 12 months, should you wish to postpone or suspend your order. You are able to exchange your original programme ‘days’ remaining to another Nosh Detox Programme. You are also able to transfer your programme to another name, should you not wish to continue. Remaining programme days are not exchangeable to cash or similar.
Any changes to your programme (delivery address, delivery date, food dislikes, substitutions, etc) will need to be sent in via email at least 48 hours before the original delivery date.
Please note that we reserve the right to change prices without prior notice.
Items purchased directly from Nosh Detox or an authorised reseller have 21 days from the date of purchase to request an exchange.
Proof of Purchase is required for all exchanges. Only defective products will be exchanged.
As our products are fresh and perishable the defective items must be tested by Nosh Detox and deemed defective before a replacement can be shipped out.
Nosh Detox will be responsible for return shipping charges of the defective product and shipping charges of the replacement product shipping within the UK. Items determined not to qualify for an exchange will be returned at the owner’s expense.