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Refund Policy

All cancellations for our regular daily delivery service should be done at least 36 hours before your programme is scheduled to commence. This may be done via email or contacting the office during regular working hours (Mon - Fri: 9.30am - 6pm and Sunday: 10am - 5pm). We regret that we cannot offer refunds after this time but credits may be issued for later use and must be used within 12 months.

Any requests for a refund will be subject to a 50% cancellation fee of the total paid amount and must be done within 24 hours of placing the order, if your order is to be dispatched within those 24 hours, we regret we will be unable to offer a refund. 

We will hold your order for 12 months, should you wish to postpone or suspend your order. You are able to exchange your original programme ‘days’ remaining to any other Nosh Detox Programme - subject to any price changes and the higher price will be charged. You are also able to transfer your programme to another name, should you not wish to continue. Remaining programme days are not exchangeable for cash or similar. Any changes to your programme (delivery address, delivery date, food dislikes, substitutions, etc) will need to be sent in via email at least 48 hours before the original delivery date.

Infusions Rescheduling & Refund Policy 

To reschedule an appointment you need to contact Nosh Infusion Clinic 24 hours before the appointment, and there will be no extra charge.  This may be done via email or contacting the office during regular working hours (Mon - Fri: 9.30am - 6pm and Sunday: 10am - 5pm). Any cancellation within 24 hours of your appointment time will be result in the full charge being applied. 

If you want to cancel your appointment outside of the 24 hours we will offer you a full refund within 30 days of the day of purchase.  Once you have had the infusion we regret we can't offer any refund. In case you miss your appointment or are later than 35 minutes we cannot guarantee that we can fit you in, however we will charge you for the appointment in full. Any cancellation for a course of infusions (more than 3) need to be done within 30 days of the purchase. We will hold your order for 12 months, should you wish to postpone or suspend your order.

You are able to exchange your remaining infusions to another Nosh Infusion or Nosh Detox Product subject to any price changes, when you will be asked to pay any difference. You are also able to transfer your purchase to another name, should you not wish to continue. 

Any request for cancellation after 30 days of the purchase we offer 50% refund of the paid amount. If within those 30 days you have some of the infusions we deduct those infusions at their original full price as no discount will apply. 

Please note that we reserve the right to change prices without prior notice.

Return Policy

Items purchased directly from Nosh Detox or an authorised reseller cannot be exchanged as they are fresh products with a very short shelf life. Only defective products will be exchanged. As our products are fresh and perishable the defective items must be tested by Nosh Detox and deemed defective before a replacement can be shipped out.

Nosh Detox will be responsible for return shipping charges of the defective product and shipping charges of the replacement product shipping within the UK. Items determined not to qualify for an exchange will be returned at the owner’s expense.

Use of Vouchers

Any use of voucher is valid for goods and services across the entire website. However any voucher (groupon voucher, discounted code) cannot be used in conjunction with any other discount. Can be used on full price products only.

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