Nosh Detox Terms & Conditions
The information presented on this website, sub-pages and documentation by Nosh Detox Delivery Ltd (Nosh) is furnished for information only and is believed to be reliable.
Ownership and Operation
For your convenience, this site may contain links to websites not belonging to Nosh Detox. Please note that the contents of such websites can not be controlled or influenced by Nosh Detox. In addition, while Nosh Detox may provide you with a link to a non-Nosh Detox website, it is understood that Nosh Detox does not endorse or support such sites. Further, and as noted below, Nosh Detox shall not be responsible or liable, in any way whatsoever for the content of such website, or the consequences of your use thereof. Should you decide to order goods or services on such websites, you are advised that Nosh Detox is not involved in such transactions and shall bear no responsibility or liability to you or any third party which could potentially result.
By using the Nosh Detox website, you hereby agree on the following provisions: Nosh Detox shall be liable according to the legal provisions for damages caused in the case of willfulness and gross negligence claimed by you as a result of your use of this site, provided, however, that in the case you are a merchant and further in the event that the damage is caused by gross negligence Nosh Detox’s liability shall be limited to those damages and such damage volume reasonably foreseeable at the time you use this site Nosh shall be liable according to the legal provisions for damages caused by culpable infringements of material contractual obligations (if any), provided, however, that in this case the liability shall be limited to those damages and such damage volume reasonably foreseeable at the time you use this site.
In all other cases, Nosh’s liability, including liability in tort, is excluded. Nosh’s statutory liability under the product liability act shall not be affected hereby. The same shall apply to express quality guarantees (if any) and personal injuries. To the extent claims for damages against Nosh are excluded or limited, the same shall apply to claims for damages against Nosh’s affiliates and divisions and to Nosh’s officers, directors, owners, employees and agents.
In case this Nosh website enables you to buy a Nosh product or service, special terms and conditions for these legal transactions shall apply. Please review and acknowledge these terms carefully prior to making any transaction.
Please note that it is Nosh’s policy to enforce its intellectual property rights to the fullest extent of the law, including seeking criminal sanctions. The trademarks, logos and service marks (collectively, the “Trademarks”) displayed on this site are registered and unregistered trademarks which are owned by or licensed to Nosh or their affiliated companies. Nothing on this site should be construed as granting, by implication or otherwise, any license or right in or to the intellectual property without the express written permission of Nosh. In addition, any reproduction, retransmission, modification or use of this site’s contents for other than personal, non-commercial purposes requires the prior written consent of Nosh., Nosh shall not be responsible or liable, in any way whatsoever for the content of such website, or the consequences of your use thereof. Should you decide to order goods or services on such websites, you are advised that Nosh is not involved in such transactions and shall bear no responsibility or liability to you or any third party which could potentially result.
Nosh makes no representation or warranty as to the accuracy of any information contained on this site and expressly disclaims any obligation to update said information. Nosh further assumes no liability or responsibility for any errors or omissions in the content of this site. Everything on this site is provided to you “as is” and “as available”.
Within the M25, we deliver Sundays, Mondays, Wednesdays & Fridays, and delivery charges are applied based on your post code.
Outside the M25, we can deliver 3 days or more at a time; please click on the drop down menu on the shop page for an exact amount payable for your delivery. Also, our ‘Outside the London M25 Area’ are delivered only from Tuesdays & Thursdays and have delivery time options for either before 10am or before 4pm (rates vary per delivery option).
We can only accept payment in GBP, all non-GBP currencies will be converted at the current market rate.
As every programme is hand-made to order, we need a minimum of 48 hours to dispatch your order (if ordered within the office hours – 9:30am – 6:00pm). For example, an order placed on Monday at 5:59pm will be sent out Wednesday at the earliest, and one placed on Monday at 6:01pm will be sent out on Thursday at the earliest.
We understand life can be busy and you can be anxious to get started on your programme, therefore express delivery is available on request. Please call the office on 0203 697 1366 before 12 midday to check availability and price.
You are able to book in your delivery up to 6 months in advance.
You need to make sure that we have full and detailed instructions for your delivery address and that you will be available during our delivery times. Please provide us with a delivery instruction if you are in any doubt.
Unfortunately, all our offers, promotions or deals are excluded from further discounts or promotional codes.
Nosh’s Loyalty Programme is a reward based scheme, where Nosh clients are entitled to 3 days of a programme at no cost when they fulfill all the following requirements:
Accumulate 3 reward points (1 reward point is earned for every 5 days of a Nosh Detox programme purchased at full retail price*)
Then; purchase a further 3 days of a Nosh programme at full price
*Please note that any programmes purchased through third party sites, daily deal vendors, or on special are not eligible to earn loyalty reward points as part of the scheme.
All cancellations for our regular daily delivery service should be done at least 2 working days before your programme is scheduled to commence. This may be done via email or contacting the office during regular working hours.
We regret that we cannot offer refunds after this time but credits may be issued for later use and must be used within 12 months.
Any requests for a refund will be subject to a 50% cancellation fee of the total amount outstanding and must be done within 24 hours of placing the order.
We do not offer refunds after 24 hours of processing your order. If you wish to cancel your order and contact us within 24 hours of placing your order, we are able to provide 50% of the total order value as a refund.
We will hold your order for 12 months, should you wish to postpone or suspend your order. You are able to exchange your original programme ‘days’ remaining to another Nosh Detox Programme. You are also able to transfer your programme to another name, should you not wish to continue. Remaining programme days are not exchangeable to cash or similar.
Any changes to your programme (delivery address, delivery date, food dislikes, substitutions, etc) will need to be sent in via email at least 48 hours before the original delivery date.
Please note that we reserve the right to change prices without prior notice.
Items purchased directly from Nosh Detox or an authorised reseller have 21 dates from the date of purchase to request an exchange.
Proof of Purchase is required for all exchanges. Only defective products will be exchanged.
As our products are fresh and perishable the defective items must be tested by Nosh Detox and deemed defective before a replacement can be shipped out.
Nosh Detox will be responsible for return shipping charges of the defective product and shipping charges of the replacement product shipping within the UK. Items determined not to qualify for an exchange will be returned at the owner’s expense.