Nosh Detox will be responsible for return shipping charges of the defective product and shipping charges of the replacement product shipping within the UK. Items determined not to qualify for an exchange will be returned at the owner’s expense.
Depending on your postcode, the following home delivery options apply:
Within the London M25
Evening deliveries between 6pm and 11pm; Sundays, Mondays, Wednesdays and Fridays only. We cannot guarantee a delivery time.
Outside the M25 (UK Mainland)
Anytime before 5.30pm; Tuesdays and Thursdays only. We cannot guarantee a delivery time.
Depending on number of bottles ordered, goods are shipped with Nosh Detox, UK Mail or Royal Mail
As every programme is hand-made to order, please allow up to 7 working days for delivery ( the office hours – 9:30am – 6:00pm). For example, an order placed on Monday at 5:59pm will be sent out Wednesday at the earliest, and one placed on Monday at 6:01pm will be sent out on Thursday at the earliest.
We understand life can be busy and you can be anxious to get started on your programme, therefore express delivery is available on request. Please call the office on 0203 697 1366 before 12 midday to check availability and price.
All cancellations for our regular daily delivery service should be done at least 2 working days before your programme is scheduled to commence. This may be done via email or contacting the office during regular working hours.
We regret that we cannot offer refunds after this time but credits may be issued for later use and must be used within 12 months.
Any requests for a refund will be subject to a 50% cancellation fee of the total amount outstanding and must be done within 24 hours of placing the order.
We do not offer refunds after 24 hours of processing your order. If you wish to cancel your order and contact us within 24 hours of placing your order, we are able to provide 50% of the total order value as a refund.
We will hold your order for 12 months, should you wish to postpone or suspend your order. You are able to exchange your original programme ‘days’ remaining to another Nosh Detox Programme. You are also able to transfer your programme to another name, should you not wish to continue. Remaining programme days are not exchangeable to cash or similar.
Any changes to your programme (delivery address, delivery date, food dislikes, substitutions, etc) will need to be sent in via email at least 48 hours before the original delivery date.
Please note that we reserve the right to change prices without prior notice.
Items purchased directly from Nosh Detox or an authorised reseller have 21 days from the date of purchase to request an exchange.
Proof of Purchase is required for all exchanges. Only defective products will be exchanged.
As our products are fresh and perishable the defective items must be tested by Nosh Detox and deemed defective before a replacement can be shipped out.